ServiceNow Architect

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1004

Location

2800 Powder Mill Rd Adelphi, Maryland 20783

Clearance Level

Active DoD - Secret

Required Certification(s):

SUMMARY

The ServiceNow Engineer will be tasked with being the technical subject matter expert and platform owner for ARL’s Service Now implementation. They will lead in developing and architecting the platform alongside the business owners within ARL and will be responsible for programmatically building customizations to and integrations with ServiceNow to suit business needs. They will work closely with others who will assist in the daily ServiceNow administration and upkeep.

JOB DUTIES AND RESPONSIBILITIES

• ServiceNow Platform administration, configuration and development including:
• Business Rules, Workflows, UI, Client Scripts, Security, Web Services Integration
• Experience working with ServiceNow CMDB implementation, HAM and SAM Modules
• IT Service Management and ITIL principles and practices
• UI and UX design and usability principles
• Requirements elicitation
• Training material development and dissemination to employees
• KPI, Report, Dashboard and Web Page development and implementation
• Workflow and forms development

QUALIFICATIONS

Education, Background, and Years of Experience

5-10 years of experience with ServiceNow implementation

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

In depth CMDB, Discovery and ITSM Knowledge.

WORKING CONDITIONS

Environmental Conditions

Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; See