Technical Business Analyst (Technical BA)

We’re seeking a Technical Business Analyst (Technical BA) to bridge the gap between product vision, engineering execution, and operational impact. You will be responsible for gathering, documenting, and validating requirements for high-impact features especially those related to inbound/outbound logistics, billing, integrations (e.g., Shopify, EDI), and CloudX modular services. You’ll work closely with the Product Director, Developers, QA, Implementation teams, and clients.

Responsibilities

• Work with internal stakeholders (Ops, Support, Product) and external clients to gather and clarify requirements
• Translate business needs into clear user stories, process flows, and technical specs
• Conduct cross-functional workshops and discovery calls
• Collaborate with QA to develop test case outlines and validate functionality
• Support backlog grooming and sprint planning with the development team
• Partner with integrations and implementation teams to define and support custom development
• Conduct demos and assist with UAT sessions for features you’ve supported

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience as a Business Analyst or Product Owner in a SaaS or logistics environment
• Strong understanding of APIs, JSON payloads, and data mapping
• Experience working in Agile/Scrum environments
• Strong documentation and communication skills
• Familiarity with warehouse management, order management, or fulfillment workflows
• Bonus: Experience with EDI (e.g., 850, 856, 940), Shopify, NetSuite, or other logistics software
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.

Benefits

We provide a competitive benefits package including:

• Medical, dental, vision, ancillary benefits
• Flexible spending and dependent care accounts
• 401(k) match
• PTO, Sick time, paid holidays
• Company-paid Employee Assistance Program (EAP)

Salary range is 85K - 110K