Regional IT Support Manager

Location: Scranton, PA

Overview

• Leadership & Management:
• Lead, mentor, and manage a team of IT support professionals across the region.
• Ensure the team meets service level agreements (SLAs) and delivers high-quality support.
• Conduct regular performance evaluations and provide ongoing training and development opportunities to the team.
• Technical Support:
• Oversee the day-to-day IT support operations, inventory, including incident management, service request fulfilment, troubleshooting, user support, and system maintenance.
• Manage regional IT infrastructure

Ready to work during non office hours, weekend, holidays if situation demands. End goal must be to keep systems running that supports business.

• Coordinate with global IT teams to implement and maintain IT policies, procedures, Backup / DR and security protocols.
• Project Management:
• Manage IT projects and initiatives within the region, ensuring timely and successful delivery.
• Collaborate with cross-functional teams to support business initiatives and technology deployments.
• Strategic Planning:
• Develop and implement strategies to improve IT support efficiency and effectiveness within the region.
• Identify and address potential risks and vulnerabilities in the IT infrastructure.
• Stakeholder Engagement:
• Serve as the primary escalation point of contact for regional IT-support related issues, working closely with local business managers to understand their needs.

Company Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!