Senior Software Engineer - Commerce Team

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

The Role:

As a Senior Software Engineer on the Commerce Team, you'll play a critical role in creating seamless and reliable commerce experiences that support both our patients and internal operations. You’ll build and maintain backend services that ensure payments are fast, secure, and accurate, integrate with third-party processors like Stripe or Paypal, and handle edge cases like subscription renewals, failed transactions, and fraud prevention. Your work directly affects the customer experience and the company’s bottom line. This is a high-impact, tech-lead level role with broad accountability and influence across engineering teams and business stakeholders—ideal for someone who thrives in fast-paced environments, has a strong product mindset, and is passionate about building systems at scale.

What You'll Do

• Build robust, and scalable backend capabilities using Python and FastAPI, supporting critical commerce domains like payments, pricing, and invoicing
• Lead cross-functional technical efforts — collaborating closely with product managers, designers, and engineers from adjacent teams to ensure alignment and technical integrity across boundaries
• Drive engineering excellence through best practices in testing, monitoring, observability, and performance optimization
• Define and maintain SLIs/SLOs in collaboration with product, infra and other development teams
• Participate in on-call rotations to ensure reliability of commerce systems

What You’ll Bring to the Team

• 10+ years professional backend software development experience
• Proficient in Python, relational databases, and frameworks like Django or FastAPI, with hands-on experience in metrics instrumentation and data-driven performance tuning using tools like Datadog
• Proven experience building and maintaining high-scale backend systems, ideally in commerce, fintech, or healthcare settings
• Deep understanding of distributed systems—data consistency, communication patterns, and service boundaries—backed by hands-on experience building and maintaining high-traffic production systems.
• Excellent communication skills and the ability to lead cross-functional technical projects
• A sharp focus on quality and risk—you move with urgency while safeguarding against issues like double charges, misbilling, or inconsistent payment states.

Bonus Skills

• Experience in telehealth or other highly regulated industries
• Deep familiarity with breaking down monolithic systems into well-defined domains

We’ve Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness