About ARSIEM Corporation

At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support. As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD.

Responsibilities

• Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
• Provides personal computer, hardware, and software support.
• Installs, services, and repairs personal computers and installs attendant software.
• Connects personal computers and terminals to existing data networks.
• Diagnoses hardware, software, and network problems.
• Resolves problems or contacts additional technical support as necessary.
• Maintains network diagrams and circuit records.
• Maintains trouble logs.
• Instructs users in the use of personal computers and networks.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Performs basic PC, PBX, and network software programming.
• Under general supervision, capable of performing all jobs, including the most complex.

Minimum Qualifications

High School plus advanced training and 2 - 3 years of experience. Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practices. Work is checked since errors may cause delay or expense. May assist and train less experienced personnel.