Position Overview

We are seeking a skilled Desktop Support Technician with proven experience providing IT support for a government agency or military. The ideal candidate will be responsible for delivering high-quality technical assistance, ensuring reliable desktop and peripheral functionality, and complying with security protocols in accordance with federal IT policies. Secret clearance or higher required.

Responsibilities

• Provide on-site and remote desktop support to end-users in a federal agency environment.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other hardware.
• Support Windows OS, Microsoft Office Suite, VPN connectivity, and common enterprise applications.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Ensure compliance with federal cybersecurity and information assurance standards (e.g., FISMA, NIST).
• Create and maintain documentation for systems, processes, and procedures.
• Maintain accurate inventory and asset management records.
• Support Active Directory tasks including user account creation, group policies, and permissions.
• Collaborate with IT teams and third-party vendors for escalated support issues.
• Adhere to SLAs and performance metrics as required by government contracts.