Job Description

At INflow Federal, we're not just navigating the frontier of digital transformation; we're reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team!

ABOUT THIS POSITION:

Are you passionate about engineering cutting-edge solutions and optimizing system performance? INflow Federal is seeking dedicated Engineers to join our dynamic team, where you'll have the opportunity to design, deploy, and support advanced technologies. You will play a critical role in driving innovation and ensuring robust, secure infrastructure for our customer. If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions. Here, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.

Specific Duties and Responsibilities:

• Provide Tier 1/Tier 2 support of the operations and sustainment of all mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned to include Operations & Sustainment, Asset Management & Inventory, Issuance & Return-to-inventory, Recapitalization efforts & activities and Vendor interaction & interfacing.
• Operations and Sustainment: Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs. Assist with all functions within the PITD store in compliance with policies and procedures. Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability. Configuring smartphones with unclassified email and other mission essential applications.
• Software and Hardware Support: Image laptops and install specialized software as requested, adhering to standardized configurations. Provision RSA tokens to new employees and contractors, ensuring secure access to systems. Provide technical support to users, resolving hardware and software issues efficiently and effectively.
• Mobile Device Management (MDM): Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols. Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues. Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
• Asset Management and Accountability: Process hardware requests, ensuring timely fulfillment and accurate documentation. Maintain meticulous inventory control, tracking IT assets throughout their lifecycle. Perform administrative tasks related to asset accountability, ensuring compliance with policies. Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

Required Skills:

• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.

Required Education and Experience:

• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years’ experience in related field.
• DoD 8140 - CompTIA Security+ certification.
• Required Clearance: Active DoD TS/SCI.