About the Role

The Security Podium Officer is responsible for overseeing the operation of the Security Department on an assigned shift to maintain a safe and secure environment for our customers, team members and company assets.

Position Responsibilities

• Ability to operate the Security Casino Podium Post, answer radio & telephone calls, dispatch personnel, monitor alarms, issue non-restricted keys and emergency temporary credentials, complete reports and logs, as well as other functions associated with this assignment.
• Dispatching radio communications to security officers on the floor, providing instructions, and coordinating responses to incidents and answering incoming phone calls related to security.
• Ability to perform specialized functions, such as Lost & Found and other assignments as required or ordered.
• Ability to perform all the duties and responsibilities of a Security Officer.
• Ensuring proper security is provided for all transfers of money, enforcing company rules and Casino Control Commission regulations and requirements are met and followed by all Security personnel.
• Maintaining a visible and accessible presence to deter potential problems.
• Providing excellent customer service to guests and fellow team members, answering questions, and assisting with incidents.
• Maintain interaction with all departments, team members and customers to ensure a favorable line of communication.
• Answer phones and radios in a professional, courteous manner and handle inquiries efficiently.
• Assisting management with training security officers, maintaining records of incidents, and ensuring compliance with company and regulatory standards.
• Ability to prepare detailed report documentation of all incidents relating to the property, guests, and team members, take statements, and conduct interviews.
• Enforcing casino rules and regulations, and reporting violations to management.
• Have a working knowledge and enforcement of all laws, policies and procedures, governing the actions of customers and team members.
• Implementing notification processes in emergency situations.
• Comply with all New Jersey regulatory requirements.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Requires acute sense of smell and sound, ability to talk on and hear a two-way radio and telephone.
• Visual Acuity correctable to 20/20, normal color, peripheral and night vision.
• Tolerate varying conditions of noise level, temperature, illumination and air quality.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
• Must be able to work under adverse conditions, including overtime, evenings, weekends, holidays and testify in court on and off duty.
• Contact with team members and customers.
• Must be able to lift/push/pull up to 50 lbs.

Requirements

• High school diploma or equivalent required.
• Two (2) years’ experience in casino security or law enforcement field.
• Advanced customer service and problem-solving skills as well as the ability to speak, read and write in English.
• Excellent interpersonal, verbal and written communication skills required.
• Proficient at investigating incidents and report writing.
• Basic computer skills and ability to complete standard company forms and reports.
• Must have a valid New Jersey driver’s license.

Benefits

• Free meal on shift.
• Training & Development.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off.
• Pay rate: $19.00 /hr.